Frequently Asked Questions
Everything you need to know about shopping with Branded Vault.
Are all products at Branded Vault authentic?
Yes, authenticity is our top priority. Every item in our collection is meticulously inspected by our team of experts to ensure it meets our strict standards for quality and brand integrity.
How long does shipping usually take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. Because we stock various international brands, we recommend checking the 'Size & Fit' section for brand-specific recommendations.
Can I track my order status?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.